Shipping Policy
Order Processing
Orders ship from our US fulfilment centre.
Most orders are prepared within 1–5 business days after acceptance, before being handed to the carrier.
Fulfilment time is separate from the delivery estimates below.
Estimated Delivery Times
Once your order has shipped, estimated delivery times are:
| Destination | Shipping service | Estimated transit time |
|---|---|---|
| United States — Standard | USPS | 2–4 business days |
| United States — Express | USPS Priority | 1–3 business days |
| Canada | FedEx | 3–5 business days |
| Other supported international destinations | FedEx | 3–5 business days |
Express shipping shortens the estimated transit time only. The usual fulfilment period still applies.
For most US orders, please allow approximately 2–9 business days for standard delivery including fulfilment after acceptance.
All timeframes are estimates, not guarantees. Carrier delays, holidays, weather, and customs clearance may affect delivery.
Shipping Rates and Availability
Available shipping methods and charges are displayed at checkout before payment. Any applicable free-shipping offer will also be reflected at checkout.
If shipping is unavailable for your address, please contact us before placing an order.
International Orders
All orders ship from the United States. International customers are responsible for any applicable customs duties, import taxes, or clearance fees.
Customs processing may extend delivery beyond the estimated transit time. These delays are outside our control.
Address Changes and Cancellations
Please check your delivery address carefully before completing your purchase.
If you need to change your address or cancel an order, email hello@elskelab.com immediately with your order number and requested change.
Orders normally remain eligible for changes for approximately two hours before being accepted for fulfilment. Once an order has been accepted, we cannot change its address or cancel it. Contacting us within the initial period does not guarantee that we can process your request before acceptance.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
If you have not received a shipping confirmation after the estimated fulfilment period, or your tracking indicates a delivery problem, email hello@elskelab.com with your order number so we can help.
Questions?
For help with shipping, tracking, or delivery, contact hello@elskelab.com.