Cancellation Policy
At Elske, your routine should feel simple; including how you manage your subscription.
Managing your subscription
You can pause or cancel your subscription at any time, with no fees.
To make changes, log in to your account, navigate to your subscription, and select pause or cancel.
To ensure your next order is affected, please make any changes at least 48 hours before your scheduled billing date.
If you need help managing your subscription, email hello@elskelab.com and we’ll take care of it for you.
Billing
Subscriptions are billed monthly on the same date as your initial purchase.
You’ll receive an email reminder 3 days before each renewal, so you have time to make changes if needed.
Orders already processed
If a renewal has already been processed, your order may already be in fulfilment.
In these cases, we may not be able to stop the shipment.
However, once your order arrives, you can contact us to arrange a return in line with our returns policy.
Refunds
Subscription purchases are covered by our 60-day satisfaction guarantee. If you are not satisfied, email hello@elskelab.com within 60 days of receiving your order and include your order number.
See our Refunds and Returns policy for full details.
Our approach
A subscription should support your routine — not complicate it.
If something isn’t working, we’d rather help you adjust your rhythm than keep you in one that doesn’t fit.
Access
You can manage your subscription anytime through your My routine portal.